Terms of Sale

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LIVIARA.COM TERMS OF SALE & RETURN POLICY

Effective Date: March 18, 2016

These Terms of Sale apply to any purchase made through the Website available at www.liviara.com (the “Website”). By placing an order on the Website, you (1) agree to this Terms of Sale & Return Policy on behalf of yourself and on behalf of the company for which you are making a purchase (each a “Customer”), and (2) represent to Liviara, LLC (“Liviara”) that you have the authority to bind such company to these terms and to place the order.

Payments

All amounts payable hereunder must be made in U.S. dollars. Unless Liviara has approved credit terms with a Customer, payment for the purchase price and all taxes and shipping charges, as applicable, is required at the time of order via credit card, debit card or by other means that we may permit from time-to-time. If payment is made by a credit card or debit card and Liviara does not receive payment from the applicable card issuer or its agents, Customer agrees to pay all amounts due immediately upon demand in guaranteed funds.

If Liviara has approved credit terms with Customer, and Customer does not pay for a purchase at the time of purchase, payment for the purchase price and all taxes and shipping charges shall be in accordance with the approved credit terms. Customer agrees to pay interest on any amounts past due at the rate of 18% per annum or the highest rate permitted by law, whichever is lower. Customer also agrees to pay all of Liviara’s costs and expenses of collection of any past due amounts, including attorneys’ fees and expenses.

We accept the following forms of payment:

  • Visa
  • MasterCard
  • Discover
  • American Express
  • PayPal

Taxes

The sale of products may include sales tax, if applicable. Purchases not subject to sales tax may be subject to use tax and customers may be required to file use tax returns and pay use tax based on their state of residence. You shall promptly pay, and indemnify Liviara again, all taxes and duties assessed in connection with any purchase made via the Website.

Please note: Customers placing international orders will be subject to paying VAT, duty and taxes separate of shipping costs.

Order Cancellation

Due to the speed of our order processing and shipping system, we cannot make any changes to or cancel your order after it has been placed. We apologize for this inconvenience. In the event that your purchase from us does not meet your expectations, Liviara accepts returns of unused items as explained below.

Return & Exchange Policy

We take great pride in our reputation for quality and elegance. If for any reason you are dissatisfied with a purchase from the website, we will assist you with a prompt refund or exchange in accordance with the terms below. For items purchased elsewhere, please contact the retailer from which you purchased such items; we are unable to accept returns of items purchased elsewhere.

Returns. With the exception of sale merchandise, Liviara accepts returns of unused items by mail within 30 days from the date of shipment. All sales of sale merchandise are final.

Exchanges. You may, within 30 days of shipment, exchange an item for a different size or color of that particular item. If the chosen size or color is not in stock, we will be unable to process your exchange and will contact you regarding a refund. If you would like to purchase an alternate item, a new order must be placed.

Shipping items to us. In order to return an item to us, please utilize the prepaid FedEx Ground® return shipping label provided to you with your purchase. Packages can be dropped off at any FedEx facility or drop-off location.

Liviara
ATTN: RETURNS
1708 S. Fifth Street
St. Charles, MO 63303

Each returned item must be in its original packaging, unworn, and with all tags attached. For hygienic reasons, we cannot accept returns of hosiery items if their package has been opened or any bottoms that have been tried on with direct skin contact. Accordingly, please try bottoms on over your own undergarments if you have hesitations about style or fit.

Refunds. Refunds will be credited only to the credit card that was used to make the purchase. Please allow up to 14 days for your refund to be processed.

Shipping and handling fees are non-refundable.